IMPORTANT: New Pandemic Ordering Policy - Please Read Before Placing An Order

Posted by Mike Dunton on 3/21/2020 to Company News
PLEASE READ THIS CAREFULLY BEFORE PLACING AN ORDER

During these unusual times, and like you we are wondering if life will ever get back to normal, we have had to implement the following Pandemic Ordering Terms to keep up with the unprecedented interest in gardening, and to efficiently maintain the high quality of service our supporters ("customers") have come to know us by. If you wish to place an order at this time, you MUST accept the following terms.

  • SHIPPING TIMES: As of 8/14/20, we are currently fulfilling orders in 2 to 3 business days, but please allow up to 5 for us to get your order mailed. Check the website header for current backlog wait times. Also keep in mind that the U.S. Postal Service is experiencing delays; depending on the class of mail service you choose at checkout, delivery times will vary.

  • CANCELLATIONS: Once you have placed your order and your payment has been made, the credit card company or PayPal will have taken their non-refundable transaction fees. For this reason, if you decide that you wish to cancel your order, our cancellation fee will apply.

  • CHANGES TO ORDERS: Once you place your order, it cannot be added to or edited. If you place a second order for the item(s) you forgot on the first, please email us the two order numbers and if either one has not yet been sent, we will do our best to combine them and refund the shipping overage.

  • SHORTAGES: We are working hard at keeping our inventory as accurate as possible on the website. If on the rare occasion we run out of an item that you ordered, you will be refunded for whatever we cannot supply you. Again, this is rare. Out-of-stock items will not be back-ordered.

  • RISK CLAUSE: Although we have stayed working as an essential business through the whole pandemic and do not foresee any issues ahead, please be aware that like you, we are not immune to the potential effects of this disease, interruptions in the U.S. Postal Service, or governmental mandates for closure or quarantine. We are doing all that we can here on the farm to protect ourselves and our staff members, but if illness strikes us, or the government halts staff from coming to work, fulfillment times will be even further delayed. We will of course will quickly notify you.
If you agree to the above conditions, determine that these terms are acceptable to you, we will do our best to get it to you as quickly as possible. However, by placing an order, you are agreeing to these terms. Again, please, please, please, do not complete your order if the above terms are not acceptable to you. You will only frustrate the both of us.

Thank you so much for your support, for all of the well-wishes that you have been sending us via email and social media during these trying times, and we hope and pray that all of this passes quickly, with the least amount of lives lost as possible, and that life gets back to some form of "normal" soon.
From all of here on the farm at the Victory Seed Company, stay safe and and we look forward to being your partner in the garden, in good times and bad, for years to come!

Feedback

Date 3/21/2020
Hilary Jepsen
Thank you for still taking orders. In these strange times, patience and understanding is a must. I have loved your seeds in the past, and would love them again, and if I receive them too late to plant this year, I’ll simply store them as best I can for the following growing season. Thank you for being so ethical, we appreciate you so much!
3/21/2020
E.M.Smith
Seed packets in a glass jar with a good lid on it, will keep for years in the freezer. I've done it.
Date 3/22/2020
Valerie Hawes
Thank you. I understand your thinking and applaud it. My restraint is now mandated closed in Westport, MA and I am still going forward with the large market garden I intended to use at Marguerites, but will have available for the future needs of those around me. I apologize for ordering sporadically; I will not order from you again for now if you are being overwhelmed. Although I check out as a guest to order without using a password and checking in, I have enjoyed your products for a few years now and hope that life will return to comparative normalcy for all of us in the future. Again, thank you. I appreciate what you are doing and Victory is what we shall have, in our gardens, our lives, our communities and our country. Many Blessings to all of you at Victory Seeds, from Valerie of Skybridge Farm at Stony Acres
Date 3/23/2020
Randy McIntyre
I am only ordering one packet of Large German Cherry's, I usually save all my own seeds, but some how missed getting these set aside. This is my favorite Tomato, small but mighty. Thanks for your years of supplying our gardens.
Date 3/26/2020
Sharon Schoenborn
I totally understand.
Date 3/27/2020
Angela Barnes
Thank you so much for getting my order out quickly, I seen this Covid-19 virus getting worse and knew your company would be getting swamped so I ordered sooner than I normally would have and also order several different seeds thinking of next year also. I ordered on March 19th and just barely got in before everyone else. I received the shipped email yesterday March 26, 2020. Again thank you for working hard for us that want to grow fresh vegetables from seeds that has been around for years.
Date 3/27/2020
Wendy Melvin
Thank you guys so much for everything you do. Together, we will all get through this, doing the best we can. Stay safe! Stay sane! Much love from the field and garden, Wendy627110104
Date 3/27/2020
Jasmin
I am new to Victory Seeds and am already a fan! You guys seem to be a very ethical company with a lot of integrity, passion and grit! I will be happy to get my seeds whenever they get here! Thank you for all that you're doing. Sincerely, a new, happy customer.
Date 3/27/2020
John Drake
I can wait, its still too cold where I'm at to plant seed so I'm doing prep work and getting ready.
Date 4/6/2020
Rebecca E Forsyth
To The Folks At Victory Garden, Stay Safe, Stay Cautious, Stay Hunkered Down, Protect Yourself and Others. Seeds can wait, gardens can be replanted, souls can't. Perhaps God will reward our patience and trials with a gentle summer, refreshing showers, pleasant sunny days and a long and abundant growing season. I look forward to my order arriving...whenever it does. I will let it sit in the sun, spray it with Lysol and handle with gloves. ...and sing a song of praise and thankfulness for your dedication.
Date 4/7/2020
Monique from NC
Thank you for taking orders. You have my patience for my order to arrive. You also have my blessing for your safety,
Date 4/10/2020
Ray Bodden
Thank you!!!
Date 4/13/2020
Catherine Carter
Thank you!
Date 4/14/2020
Ward Dasey
Thanks for still offering some seed
Date 4/16/2020
John Curry
As this lockdown has put many people on the edge, I'm adding some tobacco seeds to my veggie order. Should this lockdown last longer than we hope or the pandemic flares up again like it did in China, there are people who take pleasure in relaxing with a cigar. With the stores closing or out of product, I've decided to add tobacco seed to my vegetable seed order to give cigar-making a try. Who knows, if things come to bartering in the future, a few hand-rolled cigars might be worth trading for an extra hen from old farmer Jay!
Date 5/21/2020
ERVING BRIGGS
I'm in no big hurry, just wanted seeds in case! Thanks!!!

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