Although we perpetually operate under extremely tight budgets, and can so greatly use your support, this is one of the most counter-intuitive actions I have ever had to make in my life ... that is, trying to slow down the inflow of orders! The alternative, which we hope that we will not be required to do, is to stop accepting new orders.
We began the year with a solid inventory of seed stock and packing materials needed to fulfill orders However, it has become obvious that we were ill-prepared for the level of purchasing the pandemic fear has created. But then neither was Costco, Walmart or Amazon! We have ramped up our staff bringing back everyone who is trained and even some new faces, we are running seven days a week, Denise and I are working nearly around the clock to keep the process running smoothly, and yet orders are coming in faster than we can get them out.
If you already have an order in our fulfillment queue, please be assured that we are working diligently to get it in the mail to you. Check the website for information about current expected shipping times, and your patience is greatly appreciated!
If you wish to place an order at this time, you MUST accept the following terms:
- Your order may take up to four (4) weeks for us to mail out.
- When you receive your order, it may not contain all of the items you placed in your cart. We are doing our best to keep our inventory system accurate, but discrepancies do on occasion occur. Out-of-stock items will not be back-ordered. But if we are out of an item, your card will be refunded for whatever we cannot supply you.
- If you are going to order, do so with the mind-set that you are getting one shot at it. That is to say, don't order one packet of tomatoes now and figure that you will order your main garden seeds later on closer to planting time. I can almost guarantee we won't have the seeds you want later. THIS IS NOT A MARKETING GIMMICK. This is an attempt to make sure you are not disappointed latter this spring. Again, think through your needs, don't wait too long, and make you "place in line," that is, your order in our queue, count.
- Be aware that like you, we are not immune to potential effects of the disease or governmental mandates. If illness strikes us, or the government halts staff from coming to work, fulfillment times will be even further delayed.
By placing and order, you are agreeing to these terms. Again, if you are not willing to a long delay in receiving your order, please, please, please, do not complete your order with us at this time. You will only frustrate the both of us.
Thank you so much for your support, for all of the well-wishes that you have been sending us via email and social medial during these trying times, and we hope and pray that all of this passes quickly, with the least amount of lives lost as possible, and that life gets back to "normal" soon.
From all of here on the farm at the Victory Seed Company, stay safe and have a great gardening season!