Ordering Procedures, Policies and Terms of Sale
A Little Background -
Our company's agricultural roots here in the United States date back to
the mid-1620s. Our direct lineage, although often working another
trade, has always lived on farms. The farm on which we currently operate was established by our founders
Great-grandfather in 1909. For decades our family farmed and sold
our goods and services into our local community before we ventured onto the Web in
1996. Our goal is to make shopping easy and secure for you, our
friends and customers.
For the purposes of legal
clarification, when you reside in another state and purchase from us, you
are participating in an interstate commerce transaction protected under
Article 1, Section 8 of the Constitution of the United States of
America. Your purchase is concluded in the State of Oregon and bound
by this state's law. Along with Federal Seed Act compliance, as a
seed company licensed by the State of Oregon, we comply with its rules and
regulations. We do not have a physical presence outside of Oregon,
nor do we sell through any third parties or affiliates,
and therefore maintain no other state seed licenses nor do we collect any
sales taxes. Oregon is one of the last sales tax free states in the
Back to top
Our standard business hours are Monday through Friday from
9:00 a.m. until 5:00 p.m. PST but we are usually always here. Depending on the time of year, we may be in the
office before and after hours filling orders or out in the fields and gardens. We are a small
company and for technical
and financial reasons, we presently have one, unstaffed phone line. Therefore,
using our online CRM system or electronic mail
tends to be the most efficient way for us to handle general communications.
Click here for our "Contact Us"
Shopping online at VictorySeeds.com
is easy, safe, and private. We use SSL encryption to ensure the
privacy of your order
information. The information you provide is encrypted (scrambled) as it travels
over the internet. You can read more detail about our security measures by
You do not need to create an account to
make purchases at Victory Seeds®. You may shop and complete your
orders as a guest. We do require your email address so
that we can confirm receipt of your order, notify you when the order ships, or
contact you if there are any problems with the order.
However, we recommend that you do create
an account the first time you place an order with our store. The next section
below explains the many benefits of creating an account with us. If you
don't already have an account, you will be given the option to create one when
you checkout. You can also create a new account by clicking on the
My Account menu button in
the header at the top of every page. Please make a note of, and safeguard the
password you created. However, if you do forget it, you can have it emailed to
Back to top
There are many advantages to you for creating
an account with us. It is safe and we do not store credit card
information. As a matter of fact, we have our site configured in such a
way that we cannot see your card information at all. The transaction
occurs, over a secure connection, between your computer and the credit card
processing company. Click here for more information. Here are more of the benefits:
Using accounts allows
you to check the status of new orders.
You will be able to see a record of all your previous orders with us when you log in
to your account. For items that you order regularly, you will be able to easily reorder from your
My Account page.
You will be able to keep a shipping address and a billing address on file so that you
don't need to enter
that information each time you order (remember, no credit card information is stored).
Having an account will qualify you for special promotions and savings for our members. (You will need to join our email / newsletter list to receive the notifications.)
Tell the world what you think! You will be able to review and rate products with our Review this
item feature. And you can even earn store credit for doing so! You can
also use our Email a friend feature to tell your friends about an interesting product that you came across
on our site.
Rewarded! Every time you log into you account and make a new purchase, you
will automatically earn Victory Points? that you can redeem and use on your next
purchase. Click here for more information
about the Victory Points™ Reward Program.
We again want to emphasize that we do not collect, store, or have access to your credit card
information. When you enter your credit card number to place an order over our secure connection, it is good for that transaction only. This also
means that once you review your order for completeness and accuracy, we cannot add items to that order as the total is already calculated and paid for.
Back to top
It is really pretty easy and intuitive.
Place items you would like to purchase into your shopping cart by clicking on
the Add to Cart link below the displayed product or click on
the product to reach the product details page and you can order from there.
Once an item has been put into your Shopping
Cart, you can view the contents of your cart at any time by clicking on the
View Cart button in the upper-right of the page header.
For items that are in the Shopping Cart you can
change a quantity or remove it from your basket. Just be sure and click the
brown Update Cart button at the bottom of the cart each time
you make a change. You can also remove an item from your Shopping Cart by
clicking on the brown X to the right of the item. From
any page, you can always see how many items are in your Shopping Cart and their
total amount by looking at the right side of the header bar the top of the page.
Once you are done shopping, you can apply any
gift certificates or coupon codes that you might have and then click the Proceed
to Checkout button from within your cart. You then have the
opportunity to calculate and choose the shipping and handling and then make
payment using either
Visa, MasterCard, Discover, or American Express cards. If you are
uncomfortable using cards online, please
CLICK HERE to read
about the security measure we have taken.
Back to top
you prefer mail order, place your order as if you were going to complete
it online, calculate the shipping, print out the page, and mail it to us, along with
full payment, using a money orders or check drawn in $US. Refer to "Terms
of Payment" below for more detailed information. You can also download and print out a PDF version of our mail order form by clicking here.
send your credit card information. We only accept card payments
online. It is simply much more secure.
Box 192 - Molalla, Oregon 97038
Terms of Payment
security and protection, we
VISA, MasterCard, Discover and American Express for online purchases. For
years we struggled with the
accepting credit cards. Our credit society, and the vicious cycle of
debt that some people get trapped into, causes our dilemma. However,
in our electronic economy, the use of "plastic"
has become a necessity.
use credit cards, please do so responsibly.
have experienced an increasing amount of check fraud. If you are in a
hurry to receive your order, you need to understand that although
checks are still being accepted, orders paid by check will be held
until cleared. Even in this electronic age, this typically taking two to four weeks, depending on the number of routing nodes the check must travel.
Additionally, our bank automatically submits returned checks to a debt collection service. By using a check for payment, you agree to the following terms: In
the event your check is dishonored or returned for any reason, you
authorize us to electronically (or by paper draft) re-present the check
to your bank account for collection of the amount of the check, plus
any applicable fees as permitted by state law.
Orders and Federal EIN
do not accept purchase orders. They are expensive and time consuming
to process. Most
times the costs associated with processing a purchase order would be more
than the seed order itself.
we do not give out our Federal EIN unless we are supplying your
organization over the $600 per year threshold. Some institutions use this
number in their accounting practices as a vendor identification number. If this
is the case, assign an arbitrary vendor
identification. Since the amounts folks order are for small amounts of consumable merchandise, they are not reportable on a 1099-MISC. Therefore a W-9 form, nor our EIN is
Back to top
We are doing our best to offer our high quality seeds at the lowest
possible prices. You will probably still be able to find packets of
seeds cheaper on discount racks, but please compare and consider the
variety, weight, storage conditions, and germination guarantees
before buying. All items are subject to availability and pricing may
Back to top
- Out of Stock Items - Waiting List
We keep our web site
as up-to-date as possible but sometimes we do have runs on items and can run
out from time to time. Since most of the items we
carry are rare or otherwise difficult to obtain, we do not backorder items
nor do we accept pre-orders. If you wish, you can select the option
on the checkout for to substitute a similar item and we will do so.
do not want substitutions, indicate this and we will refund you instead.
feature of our cart system is our "Waiting List." We are excited
about this for two reasons. If an item is listed as "OUT
OF STOCK" you can click on the "Add Me To The Waiting List" button and record your
interest in being notified when the item is again available. For
you, it is a sure way to get emailed when something that you are
interested is relisted. For us, we can use it as a tool to help
determine which varieties or items are important to folks and schedule
seed grow-outs or inventory purchases accordingly.
Back to top
We make every effort to update our Web site so that it reflects items that
we have in stock and are available for shipping. We generally fill and
mail orders within two business days. During our busy periods, the
time between receiving an order and mailing it can jump to seven to ten
business days. Check the "Contact Us"
page for current order fulfillment times.
Orders sent to U. S.
addresses typically take between two and ten days. Canadian orders
take from one to five weeks (that is the worse case so far). Please
consider all of this information before placing a last minute order.
Back to top
Delays in Delivery
The Victory Seed Company
shall not be responsible for loss or damage caused by delays in delivery
from strikes, acts of war, fire, casualty, inability to obtain materials
or other causes beyond our control.
Back to top
In order to keep the packet prices as low as possible, we do not hide
shipping costs in them. Doing so is unfair. It is not fair to our
gardening friends who place big orders for their large gardens nor to
The cost of filling a mail order is not simply a matter of placing postage
stamps on an envelope. For the safety of the seeds, we only ship in
padded packaging so that they survive the rollers of the USPS's sorting
machinery. And although we do not attempt to "make money" on shipping and handling, we do try
to recoup some of the
costs. Please note that this generally is only an issue with small
orders. When folks plan and order larger amounts, shipping is
typically at or below our cost.
Along with the obvious cost of postage, there are:
Merchant fees to process card payments. Card processing companies charge a flat fee per order plus fees based on card type, type
of transaction, on top of the fees they collect for your credit card issuer.
Packing Materials - Padded envelopes, forms, labels, etc.
If we didn't cover costs,
we wouldn't be in business very long
and our seed variety preservation work would be put at risk.
Please use a valid
email address and phone number. They will only be used to aide in
processing this order and required to help prevent fraud. Refer to
policy for our feelings on the use of personal information.
ship packages using the U. S. Postal Service (USPS)
using their Delivery Confirmation service. It is the most economical
for the majority of the orders that we fulfill. Please provide a valid
USPS qualified address. If you are unsure, you can test your address at
Back to top
Insurance and Shipping
No matter where you are
spending your money, all
business transactions involve two or more parties, the customer and the
merchant. Mail order purchases add a third party, the carrier.
As "the merchant," we do our very best, to ensure that your order is securely
and properly packaged and that it is safely entered into the US Postal
Service's system. The customer's responsibility, aside from making
payment, is simply to provide us with a valid, USPS mailing address that
can safely receive packages.
99.99% of the time,
there are no issues involved in fulfilling orders and since the USPS now
includes some insurance coverage on their Priority and Express Mail
the majority of folks are completely protected. However, as
a small organization operating under extremely tight margins, we just
cannot afford to absorb losses over which we have no control. So
along with the previously mentioned USPS coverage, we offer very
affordable package insurance to cover any gaps. If you are concerned about mail service to your address, this
affordable package insurance
is available for you to purchase during the
In the rare event that
your order is not received, contact us as quickly as possible so that we
can start by having our postmaster put a trace on the package. If
your local post office is stating that they delivered your package, you
will need to
work with your postmaster as well to report the loss. In our years
of experience, the majority of the time they are able to trace and locate
packages. We do purchase proof of shipping / tracking and can
provide you with the number if the need arises. If the post office
cannot locate your package and you are covered under package insurance,
contact us so that we can get the problem quickly resolved. We want
you to always get what you order from us and to reap the rewards of
gardening with Victory Seeds®.
Weather Damage - If it is hot
in your neck of the woods and you think
that your seeds may get damaged in transport, you may want to consider
postponing ordering until you feel it is safe to do so. Note that
cold or wet weather are not a real concern. If time is
critical, US Priority or Express Mail Service should be requested.
Ultimately, the decision about when to purchase is yours. Here is a link to a
good tool for visualizing the temperatures from Oregon to your address:
WUnderground.com U.S. Forecast Maps
* - The USPS states, "Available
only for certain products and to certain destinations. Restrictions and
exclusions apply. Insurance does not cover certain items. For details, visit
609.4.3 (Non-payable Claims), 609 (Filing Indemnity Claims for Loss or Damage),
and 503.4 (Insured Mail) of the Domestic Mail Manual available at
http://pe.usps.com/text/dmm300/dmm300_landing.htm." For Priority Mail
shipments valued at more than $50 and Express Mail shipments valued at more
that $100, additional insurance is available for purchase.
Back to top
do not have an export department and therefore cannot take responsibility for lost,
stolen of confiscated packages shipped outside
of the United States postal system.
Special Note About Shipping to Canada: Shipping across the border to Canada
is no longer inexpensive and is not always as seamless as it once was. The USPS, along with all other shippers, keep increasing rates. And although the USPS lists
delivery times as 6 to 10 business days, due to customs and
Canadian Post delays, orders can take occasionally take two to six weeks (in extreme
cases) for delivery. Although we cannot predict how long it
will take to receive your order, we do send you an email when your package
is mailed out. All of that said, in nearly two decades of
mailing packages to Canada, every one has eventually made it to
their destinations. It may take a while, but our postal
systems have always come through.
Special Note About Shipping to Norway: Although not part of
the EU, success in shipping orders to our friends in Norge has
been mixed. Although the following regulatory information appears
to allow small orders, one customer recently reported that they
were charge VAT on the "shipping and handling" portion of their
The Norwegian Food
Safety Authority, "Regulations
of 1 December 2000 no. 1333 relating to plants and measures
against pests," paragraph (19):
"The import of up
to 50 small packages (of maximum 30 g) of horticultural seeds, as
well as small amounts of plants and parts of plants mentioned in
Annex 9 is exempt from certification when brought in by travellers
as hand luggage or as removal load. The import of up to 50 small
packages (of maximum 30 g) of horticultural seeds by mail is also
exempt from certification. Plants and parts of plants imported
under this provision can only be brought in for personal use and
are not permitted to be used for commercial purposes."
Reportedly there is
an exception for larger seeds such as peas and beans, where the
maximum is 100 grams. But you will need to verify. Additionally,
there appears to be conflicting provisions later in the document
restricting tomato seeds, which the document references as
Lycopersicon esculentum Mill., but this may be referring to
shipments dealing with quantities of seed greater than the
maximums set forth in the regulation paragraph noted above.
Special Note About Shipping to Australia: Before
completing your order you must verify that the seeds your are
interested in are allowed into your country.
Click here for more details.
Special Note About Shipping to European Union nation states (including the United Kingdom): At this time, we are no longer able to mail seeds to your location. Sadly, regulations have been enacted that restrict the importation of various species of plants from the United States. The last orders that we filled were confiscated, destroyed, and we received notice from the United States Department of Agriculture instructing us that we were out of compliance with EU regulations. Time permitting, we will be investigating this matter and hope to once again resume shipping to you.
SUMMARY OF IMPORT REQUIREMENTS FOR PLANTS, PLANT PRODUCE AND PRODUCTS [PDF at UK Animal & Plant Health Agency]
If you are shipping to an address outside of the United States, by placing
an order, you agree that:
You (the purchaser)
guarantee that the material being purchased is not on a restricted list
within your country. Check with your Ministry of Agriculture or
Customs Departments. Import rules are changing regularly and
we cannot possibly keep track of all of them. So check your country's
import regulations before placing your order with us.
You have obtained all necessary documentation to allow entry into
your country. We cannot provide phytosanitary certificates or
any other documentation that might be required by your government.
We package and label your parcel
clearly with content and value information on the customs tag so as to avoid
customs intervention. However, we cannot guarantee that customs for your
country will not open your package and determine that extra charges are
due, or perhaps even confiscate the order. These risks are the sole
responsibility of you, the purchaser.
We are not responsible for loss, additional tariffs, taxes, or customs
charges that may apply.
You assume responsibility for your package once it enters the mail stream and
will not hold the Victory Seed Company responsible for the shipment once it
leaves our farm.
NO REFUNDS FOR LOST OR CONFISCATED PACKAGES.
We are a very small organization and do not have the necessary
resources to maintain an export department. Due to the increased difficulty
sending seeds internationally, we are currently only shipping to
certain countries. If your country is not listed in our
shipping system, we apologize and recommend that you use a larger
company set up to export seeds.
your country is listed within our shipping system, you are still
ultimately responsible for being the importer and agree to the
are in $US. Credit cards will automatically perform the
necessary conversion. If you choose to place a mail
order, please use an international money order payable in $US.
Shipping is based on U.S. Postal Service International
an order, you agree
to and accept our general terms of sale as well as to the
international shipping policy.
Back to top
Seeds are not "durable goods" that can be returned and resold to another customer. They are living organisms that are to be treated like other perishable products such as a loaf of bread. Using this analogy, unless there is something very wrong with the loaf of bread, you cannot return it because you made a mistake or changed your mind for what ever reason. And if you did, you certainly would not expect the merchant to be in the practice of accepting returns like that and selling you something that someone else decided they didn't want.
Since we have no control over how seeds are handled once they leave our facility, we cannot resell items that are returned. The products therefore must be destroyed and frankly, we are just too small to absorb
losses that are not our fault.
If you believe that we are at fault for some reason and have a compelling reason for justifying your returning your purchase, contact us for proper authorization and shipping instructions prior to
returning any item. The return address may be different from the
published or shipping address. Return authorization is required before
returns are accepted.
Once return authorization is received, the customer is responsible for all shipping and insurance costs. A refund will be issued, for the product only, minus a 45% restocking fee to help defer the destruction cost. Unauthorized returns will be refused and returned, at the customer's expense.
orders including large orders with multiple packets, custom printed packets and garden cans
cannot be returned.
Worm Orders cannot be returned.
Cancellations of large orders may be accepted but since we package
seeds as orders are received we charge a 30% cancellation fee to cover
wasted materials, labor, and card processing fees.
Shipping and handling is non-refundable.
Back to top
Watermelon Fruit Blotch Information
Although there are no
known problems with our seeds, and some lots are WFB tested, testing is an
expensive and inaccurate process and not feasible for the small amounts that we
grow ourselves or obtain from smaller seed growers. We work to ensure that
our seed is of the highest quality but it is necessary for us to require that
you read, understand, agree to the policies pertaining to the purchase of
watermelon seed. By ordering seed, you are agreeing to these policies.
Notice, waiver, and complete
release agreement, including limitation of warranty and limitation of liability.
Seed Company (VSC) and you, the customer, acknowledge that this sale of
watermelon seed is a commercial transaction. Therefore, as a condition of sale
of all watermelon seed by VSC, the customer acknowledges that they have been
informed of the risks associated with the potential presence of WFB, Gummy Stem
Blight and other diseases, and hereby waives any right to assert any claim
against VSC, whether for breach of contract, tort, negligence, or otherwise. The
customer also releases VSC, its agents, dealers, and suppliers from any and all
claims relating to WFB with respect to all watermelon seed supplied by VSC.
Furthermore, the customer expressly acknowledges that his/her exclusive and sole
remedy against VSC for any loss resulting from the use of the seed is limited to
the purchase price of said seed. Additionally, if any seed is repackaged,
redistributed or melons sold, all remedies against VSC will be waived, including
return of the purchase price, and VSC will have no liability whatsoever to any
other parties. Refer to our
warranty for Third Party Restriction
ordering seed, you are stating that you (the customer) have read the
warranty and Watermelon Fruit Blotch
Information, understand it, and agree to be bound by all of its terms. You also
acknowledge that you have had the opportunity to consult with an attorney
regarding this notice. You understand this notice is part of this contract and a
condition of sale. Thank you for your understanding and feel free to contact
us with any questions or concerns you might have.
Back to top
in the U. S.
Some plants that are naturally occurring
or have been cultivated for years have been deemed by some governments,
(local, state, provincial and federal) as being classified as a noxious
weed. We will not knowingly supply seed that breaks a local law so
please check the laws in your area before ordering and planting. If
you proceed to purchase these seeds from us, you do so under the agreement
that you will use them for non-planting purposes.
& State Noxious Weed Information
Back to top